Bailey and Potter, CPA

EPIC - Executive Presence In Communications


Phase One - Discovery:

During the Discovery phase, a client works with their Change Masters coach and an internal sponsor. The coach and sponsor help the client define his or her goals and assess 21 key areas of communication and leadership. Next, Change Masters conducts a customized telephone survey of the client’s co-workers as chosen by the client and sponsor.

The interview results are compiled into a survey report. The report serves as a guide to role-playing scenarios acted out between coach and client on the first day of coaching. We videotape the role-playing in order to provide the client with an “as others see you” perspective. Videotaping also enables the coach to provide immediate feedback. The next coaching day includes a review of the videotapes and coaching the client in new skills and behaviors.

Following that, the client receives a Development Report and a customized training DVD from the coaching sessions to use as reminders of the new behaviors available to them. Clients receive audio recordings on a personalized MP3 player and auto adaptor for session review.

 

Executive

Phase Two - Integration:

During the Integration phase, clients embark on a period of intense practice so that the new, more productive behaviors become second nature over the course of the next twelve months.

Coach and client focus on the areas of communication where the client wants to improve. During a review meeting, the coach, client and sponsor develop a yearlong plan built around Perception Management Objectives; specific steps the client wants to take in order to improve his or her communication skills.

Finally, the client chooses a Feedback Team who provide instant reaction and ongoing feedback as the client puts new behaviors into practice in the workplace. The client’s Feedback Team takes part in a formal feedback survey during the year. The survey is followed by a conference call among the coach, client and sponsor to discuss feedback survey results and plan for next steps to fine tune behaviors.

Unique to Change Masters, Coach Conversations™ feed a steady diet of customized tips and positive reinforcement to clients during the Integration Phase. These weekly dispatches of seven-minute sound files are delivered via e-mail. Clients can listen and re-listen at their leisure, either on a computer or a portable player provided.

Some levels of service include “hands on” assistance with specific issues, processes and approaches to organizational change, media coaching, negotiations, and presentation development.

Executive

 

Polishing the skills of the high performer ...

ExecutiveFor the leader who needs to build communications and leadership skills along with executive presence, Change Masters specializes in one-on-one training for executives who want to reach the highest levels of success. We focus on improving communication skills and leadership “presence”; essential qualities for executives who aspire to top leadership positions. Those who master these skills find themselves operating to greater effect and efficiency, as well as gaining support from people at all levels of their organization. EPIC package reveals a critical piece of information to executives: how others perceive them. Why is this so important? Because perception is reality, and that’s reflected in this fundamental principle that shapes all our programs at Change Masters; we judge ourselves by our intentions
and others by their behaviors.

The EPIC has a Discovery Phase and an Integration Phase. The process is customized for each client to meet his or her needs. We have individually coached over 2,000 executives and professionals since 1986. There is enough structure in our process to provide high quality results with very effective and efficient use of the client’s time.

Revealing Insights and Developing Highly Effective Tools

Every executive who chooses the EPIC process receives personalized coaching heavy on practical specifics. We show clients exactly how to develop and apply more resourceful behaviors and how to build on existing strengths. The results are practical, highly effective, and measurable. What’s more, we work with clients throughout the year following their initial sessions to encourage practice to integrate new behaviors into their daily business activities.

EPIC occurs in two phases. In the first phase, we help clients discover strengths and weaknesses with the help of people they work with every day. During the second phase, clients return to their workplace and apply what they’ve learned at Change Masters. They receive effective ongoing support, feedback, and coaching to make the desired new behaviors permanent.

Discover Phase

The discovery phase is described in the sidebar on your left. Included in the EPIC Process:

  • Goal sessions with client and sponsor
  • Customized telephone survey
  • Video of day-to-day communications
  • Survey analysis
  • Video coaching
  • Development report
  • Customized video training tape/DVD/MP3 Player
The discovery phase is typically three to four months duration and most clients see the largest shift in behaviors at this time.

Integration Phase

During the Integration phase, described in the sidebar to your left, is an intense practice for the client so that the new, more productive behaviors become second nature over the course of the next six to twelve months and include.

  • Perception Management Objectives
  • Materials to support your objectives
  • Feedback Internet survey
  • Periodic feedback on results
  • Conference calls to review progress
  • Video refresher session
  • Coaching Meetings for “hands on” tackling of issues
  • At least one support activity each month
  • Weekly Coach Conversations for client