Rapid change with pragmatic results ...
Thomas Wilson, Sales Vice President, was very likable and was very persuasive with customers. Tom tended to wait longer than he should in delivering tough messages in the hope he could turn the person into a successful sales manager. Tom’s boss accused Tom of having a Lazarus complex … suggesting that Tom must believe he could raise people from the dead. Tom would argue it was not that bad, but that he did have trouble moving as quickly as he should to hold people accountable.
Tom also struggled with his relationship with his boss. While he delivered good results, he never felt like he had the trust and full support of his boss. He was not sure how to make the situation better. He said, “The awareness ILD gave me was incredible. I’m giving tough messages with confidence — it’s terrific. I’m delivering positive messages and looking positive when I do it so people now believe them.
My ability to get people to do what I want is up significantly since Change Masters. Even my wife couldn’t believe the change. I identified why I wasn’t dealing with difficult relationships and those relationships are starting to shape up. I’ll see results from that. Being able to show excitement helps me with employee retention, recruiting and interviewing.
I am doing great with my boss! The difference now is that I recognize the talent he has and compliment him instead of putting him down behind his back. We had a negative history and it clouded our relationship. I now support him — totally.
My production is up dramatically. I’m more comfortable, I feel good and relaxed around the office instead of tense and worried. Everybody’s smiling more here, including me!”