Dealing with Conflict
and Holding Others Accountable
Thomas Wilson, Sales Vice President,
was very likable and was very persuasive with customers. Tom tended to
wait longer than he should in delivering
tough messages in the hope he could turn the person into a successful sales
manager. Tom’s boss accused Tom of having a Lazarus complex … suggesting
that Tom must believe he could raise people from the dead. Tom would argue
it was not that bad, but that he did have trouble moving as quickly as
he should to hold people accountable.
Tom also struggled with his
relationship with his boss. While he delivered good results, he never
felt like he had the trust and full support of his
boss. He was not sure how to make the situation better. He said, “The
awareness ILD gave me was incredible. I’m giving tough messages with
confidence — it’s terrific. I’m delivering positive messages
and looking positive when I do it so people now believe them.
My ability to get people to
do what I want is up significantly since Change Masters. Even my wife
couldn’t believe the change. I identified why
I wasn’t dealing with difficult relationships and those relationships
are starting to shape up. I’ll see results from that. Being able
to show excitement helps me with employee retention, recruiting and interviewing.
I am doing great with my boss!
The difference now is that I recognize the talent he has and compliment
him instead of putting him down behind
his back. We had a negative history and it clouded our relationship. I
now support him — totally.
My production is up dramatically.
I’m more comfortable, I feel good
and relaxed around the office instead of tense and worried. Everybody’s
smiling more here, including me!”
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